![Ep. 39: Centring customer care around education [Feat. Matt Bell, Customer Care Team Lead at Too Good To Go]](https://s3.castbox.fm/8f/85/04/3a4d338defe2439f0ddba915659940e045_scaled_v1_400.jpg "Ep. 39: Centring customer care around education [Feat. Matt Bell, Customer Care Team Lead at Too Good To Go]")
Ep. 39: Centring customer care around education [Feat. Matt Bell, Customer Care Team Lead at Too Good To Go]
Description
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In today's episode we talk to Matt Bell, Customer Care Team Lead at Too Good To Go, about how his team and the wider business are always on the lookout for opportunities to educate their customers - and Matt's previous experience as a high school teacher makes him a real expert on the topic.
We'll discuss how Too Good To Go use in-app prompts to tackle common queries, reducing contacts for easily rectified issues, how they drip feed education into auto replies and canned responses, and how having a team who truly live and breathe the company values means this all becomes second nature.
Matt also gives his advice on how other companies can work towards aligning themselves on their core values and educating customers (as well as how to keep your bananas fresher for longer)!
Music: Savour The Moment by Shane Ivers - https://www.silvermansound.com
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